- 32-Bit Microsoft Windows Operating Systems that use the XPDM (Windows XP Display Driver Model)
- Specifically: Windows XP, Windows Server 2003 and Windows Vista
- Virtual Machine RAM is Set to a value above 3GB
- VMware Tools Update 1 installed with the SVGA XPDM Driver
This bug does not affect the stability of virtual machines during normal business operations and it only affects ESX/i 4.0 Update 1 environments. Update 2 will include a fix for this issue.
In the meantime, use one of the following workarounds:
- Upgrade the virtual machine guest operating systems to 64-bit;
- Reduce the virtual machine memory to 3GB or lower;
- Request a hot-patch from VMware Support;
- Deploy Update 1 with one of the following options:
- Install the Update 1 VMware Tools, but uninstall the display driver (SVGA XPDM) immediately
- Install the Update 1 VMware Tools and replace the SVGA XPDM U1 driver with the original 4.0 version;
- Do not update the VMware Tools on your Virtual Machines to Update 1.
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